Implementation Manager

About this job

Join the team. Make an impact.
At Holded , we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment . In return, we offer the same.

The Role
We’re looking for an Implementation Manager who thrives at the intersection of technology and customer relationships. You’ll own the end-to-end onboarding experience for our SMB clients, making sure they go live fast, extract real value from day one, and stay with us long-term. You’ll be the expert voice that translates business processes into software configuration — whether that’s migrating data, training users, or redesigning a workflow in Holded to match how a company actually operates.

What you’ll do
• Lead end-to-end onboarding projects for new clients: scoping, configuration, data migration, training, and go-live.

• Understand each client’s current processes (accounting, invoicing, inventory, HR, CRM) and map them to Holded’s feature set.

• Act as the primary technical contact during implementation, coordinating with the product and support teams when needed.

• Identify risks and blockers early, managing project timelines across multiple simultaneous accounts.

• Conduct remote training sessions and produce documentation (guides, videos, help articles) adapted to each client profile.

• Collect structured feedback from clients post-implementation and surface product gaps to the Product team.

• Contribute to scaling our onboarding methodology: templates, playbooks, and automation of repetitive tasks.